General Terms and
Applicable to Products Offered Within the operating territory of Fusion Voice and Data Corp., and its controlled affiliates
AGREEMENT COMPONENTS; TERMS AND CONDITIONS
The services referenced in the Agreement (“Service” or “Services”) are offered to Customer by Fusion Voice and Data Corp (FN)., and its controlled affiliates (“FN” or “Company”). The Agreement between Company and Customer sets forth the legal rights and obligations governing the Company’s offer, provisioning and delivery of Services and Customer’s receipt and use thereof. Customer shall contract for, and order, Service on a Company-designed Service Order Agreement (“SOA”).
The Agreement in its entirety shall consist of the terms and conditions in each SOA,; the Supplemental Product Terms and Conditions elsewhere on this website; these General Terms and Conditions; FN’s Acceptable Use Policy (“AUP”), if applicable; and any applicable tariffs. In the event of an inconsistency between a term or condition contained in any component document(s) comprising the Agreement (but only to the extent of the inconsistency), including any incorporated attachments, appendices, exhibits or other documents, the order of precedence, from the most to the least controlling, shall be:
- Applicable filed and effective tariff(s);
- Any mutually agreed upon Addenda to the SOA, properly executed by authorized representatives of both FN and Customer;
- Supplemental Product Terms and Conditions, including Exhibits and Service Level Agreements (“SLAs”);
- General Terms and Conditions (except in California, where applicable cancelled tariff terms and conditions established in a Product Document will control) and AUP; and
- Terms of a SOA, including any cancelled tariff terms and conditions established in a Product Document (except California), or any Promotions.
The offer, provisioning and delivery of Services are subject at all times to the receipt by Company of all required approvals or authorizations from regulatory agencies having jurisdiction over the Services or the Company. If Customer receives and uses Services without a SOA, as described herein, Customer nevertheless shall be deemed to have accepted, and therefore will be bound by, all the applicable terms and conditions relating to the Services received and used.
THESE GENERAL TERMS AND CONDITIONS, THE SUPPLEMENTAL PRODUCT TERMS AND CONDITIONS, AND FN’s AUP WILL BE LOCATED ON A WEBSITE OR WEBSITES ACCESSIBLE AT ALL TIMES BY CUSTOMER AND, TOGETHER WITH FN’S TARIFFS, MAY BE MODIFIED BY FN AT ANY TIME AS PERMITTED OR REQUIRED BY LAW. FOR OTHER THAN FN TARIFFS GOVERNED BY NOTICE REQUIREMENTS IMPOSED BY REGULATORY AUTHORITIES, THE COMPANY SHALL PROVIDE CUSTOMER WITH AT LEAST FIFTEEN (15) DAYS PRIOR NOTICE OF ANY CHANGES THAT WOULD MATERIALLY AND ADVERSELY AFFECT CUSTOMER SO THAT CUSTOMER MAY ELECT TO DISCONTINUE SERVICE AND AVOID THE EFFECTS OF THE CHANGES. COMPANY NOTICE MAY BE FURNISHED BY: (1) A MESSAGE INCLUDED WITH THE INVOICE; (2) A POSTCARD OR LETTER; (3) CALLING AND SPEAKING TO CUSTOMER OR LEAVING A MESSAGE; OR (4) E-MAIL, IF CUSTOMER CONSENTS. FOR OTHER THAN FN TARIFFS GOVERNED BY NOTICE REQUIREMENTS IMPOSED BY REGULATORY AUTHORITIES, THE COMPANY WILL PUBLISH CHANGES ON RELEVANT COMPANY WEBSITES AT LEAST FIFTEEN (15) DAYS IN ADVANCE OF THEIR TAKING EFFECT. CUSTOMER SHALL BE BOUND BY CHANGES AFTER THEY BECOME EFFECTIVE. IN NO EVENT WILL ANY CHANGE BE DEEMED TO AFFECT ANY EXISTING SLA. CUSTOMER ACCEPTS THE INCORPORATION INTO THE AGREEMENT OF APPLICABLE TARIFFS, SUPPLEMENTAL PRODUCT TERMS AND CONDITIONS, THESE GENERAL TERMS AND CONDITIONS AND THE AUP, AND ALL MODIFICATIONS MADE THERETO. CUSTOMER MAY OBTAIN A HARD COPY OF THE AGREEMENT (OR ANY OF ITS COMPONENTS) AT ANY TIME BY CONTACTING FN AND REQUESTING IT.
- DEFINITIONS (Terms with initial caps not otherwise defined herein shall have the meanings ascribed in the Agreement.)
- Access Service Request: That part of an Agreement that is executed by the Company and the Customer and, among other things, identifies the particular Access Service to be furnished and the location at which that Service is to be provided.
- Affiliate: Affiliate means, with respect to either Company or Customer, any other entity which controls, is controlled by, or is under common control with the Company or Customer. The term “control” means the possession, directly or indirectly, of the power to direct or cause the direction of Company or Customer management and policies, whether through the ownership of voting securities, by contract, or otherwise.
- Automatic Number Identification (ANI): Digits transmitted by the calling party’s carrier that indicate the calling party’s telephone number.
- Authorization Code(s): A code in numbers or letters employed by a Customer to gain access to a Company Service, such as Calling Card Services.
- Circuit: An individual telecommunications facility included as part of Service.
- Communications Facilities: Facilities the Company is willing to specially construct or otherwise acquire in order to provide Service(s) to the Customer.
- Company: Fusion Voice and Data Corp., or any controlled affiliate providing an offered product.
- Customer: The person, firm, corporation or other entity that orders or uses Service and is responsible for compliance with all Customer obligations set forth in the Agreement, including the duty to pay for Service.
- Directory Assistance: A service that allows the Customer to acquire directory listings.
- Domain Name: An address on the Internet that is comprised of a hierarchical sequence of names (labels) separated by periods (dots), e.g. Fusionnetworks.net, in computer networks using the Transfer Control Protocol/Internet Protocol.
- End User or User: Any person or entity that receives or uses FN Service, irrespective of whether such person or entity is authorized by the Customer to receive or use Service. “End User” shall also mean any person or entity Customer or its Wholesale Customer provides telecommunications and/or related services using, in part, Services provided by FN to Customer.
- FCC: Federal Communications Commission.
- Individual Case Basis: A service arrangement in which service rate, charges or terms and conditions are non-standard and based on the specific requirements of the Customer.
- Network: the telecommunications network of Company or Customer, as the context of the provision requires or as contemplated.
- Network Number: The part of an Internet address that designates the network to which the addressed node belongs.
- E 911 Service: See appendix A for terms and conditions
- Non-Recurring Charges: One-time charges for Service including, but not limited to, charges for specially constructed Communications Facilities, Service installation, e.g., “expedite charges,” or special fees for which the Customer becomes responsible at the time a SOA is accepted.
- Off-Net Service: Service where one or both locations to be connected are not served by the Company’s Network and, as a result, a portion of Service is provided by another service provider. Where the Company agrees to provide Off-Net Service, the terms, conditions and pricing of such Service will be provided on an Individual Case Basis (“ICB”) subject to the terms and conditions of the underlying service provider. The Company will invoice Customer for Off-Net Service and will manage the provisioning of Service but shall not be liable for any service failures or deficiencies on the part of the underlying service provider.
- On-Net Service: Service where both locations to be connected are served by the Company’s Network and, as a result, Service is provided entirely by the Company.
- Service or Services: A product or products offered and provided to Customer by the Company.
- Service Order Agreement (“SOA”): That part of an Agreement that is executed by the Company and the Customer and, among other things, identifies the Service to be furnished and the location(s) at which that Service is to be provided.
- Supplemental Product Terms and Conditions: Terms and conditions additional to these General Terms and Conditions that apply to a Service ordered or used by a Customer.
- Recurring Charges: Monthly charges for Services or equipment.
- Start of Service Date: The date the Company notifies a Customer that Service is available for use by Customer, the date that Service would have been available for use by Customer if Customer had fulfilled its performance obligations required to provision the Service, or some other mutually agreeable date.
- United States: The 48 contiguous states and the District of Columbia, Hawaii, Alaska, Puerto Rico, the US Virgin Islands, as well as the off-shore areas outside the boundaries of the coastal states of the 48 contiguous states to the extent that such areas appertain to and are subject to the jurisdiction and control of the United States.
- Voice Services: Voice Services consist of local and long distance voice services including, but not limited to, basic business lines, plain old telephone service (“POTS”), trunk services, and ISDN-PRI service, as set forth in applicable FN tariffs, price lists or contracts.
- Wholesale Customer: A carrier or service provider to whom Customer will provide telecommunications and/or related services using, in part, Services provided by FN to Customer.
- Wholesale Services Customer: A Customer that acquires Services pursuant to an FN Wholesale Services Agreement, Wholesale Master Service Order Agreement, or Service Order Agreement administered by Wholesale Services and recognized in FN billing systems via a Billing Account Number (“BAN”) uniquely available to a Wholesale Services customer.
2.0 LIMITATIONS ON SERVICE
2.1 Availability of Facilities: Service is offered and furnished subject to the availability of all necessary facilities, including those acquired by the Company from other entities. FN may decline to accept a request for Service if it determines that, based on its existing facilities at the time of the request and its current and forecasted need to provide other Services, it requires the available facilities for other Service needs. FN therefore may limit its provisioning of Service, if necessary, in order to manage its network and operations in an efficient manner and to meet the reasonable service expectations of its existing and future customers based on current and projected available facilities capacity. In addition, the Company may restrict or allocate Service among Customers, when necessary, due either to facilities shortages or causes beyond the Company’s control.
2.2 Right to Alter Service: In its sole discretion and without liability to Customer, Company may: (a) alter the methods, processes or suppliers by or through which it provides Service; (b) change the facilities used to provide Service; or (c) substitute comparable Service for that being provided to Customer. If necessary due to the potential impact on affected Customers, the Company will furnish prior notice of any alterations, changes or substitutions.
2.3 Choice and Ownership of Facilities: Except as expressly provided otherwise in a SOA, the facilities used to provide Service will be of the Company’s exclusive choosing. In no event will title to any of the facilities used to provide Service vest in the Customer.
2.4 Interconnected Voice over Internet Protocol Services: FN does not support the provision of Interconnected VoIP Services, as defined in 47 C.F.R. § 9.3, by Customer or any third party via any FN Voice Service.
2.5 Company’s Right to Block or Discontinue Service Without Notice to Customer
2.5.1 Network Blockage or Degradation: The Company may discontinue furnishing Service if the Customer uses or misuses Service in a manner that results, or could result, in network blockage or other degradations that adversely affect the Service furnished to Customer or to other existing or prospective Customers of the Company.
2.5.2 Customer Violation of Agreement or Law: The Company may discontinue the furnishing of Service if Customer uses, or threatens to use Service for any unlawful purpose or otherwise violates the terms of the Agreement.
2.5.3 Unlawful or Unauthorized Use: The Company may discontinue the furnishing of Service, when it deems it necessary to take such action to prevent the unlawful or unauthorized use of Service, by blocking traffic to or from certain countries, cities, NXX exchanges, or individual telephones; by blocking call origination; or by blocking calls using certain Customer authorization or access codes. The Company also may suspend the origination of domestic or international traffic associated with any or all Services if the Company deems such action necessary to prevent the unlawful or unauthorized use of the Service due to the failure, in whole or in part, of any fraud detection system utilized by the Company to provide or support Service.
2.6 Evolution of Services. The Parties acknowledge that Company’s Services will evolve over time and consequently Company or any of its Affiliates may introduce new Services to replace existing Services or cease to offer new instances of a Service in whole or in part (referred to here as grandfathering). Accordingly, Company may terminate Services upon not less than six (6) months’ written notice in the event that it generally decommissions any Services (that is, ceases to provide such Services on a commercial basis to its customers). Company may grandfather a Service (or any part thereof) at any time. Where available, Company will advise Customer of any alternative service offerings that have comparable technical characteristics.
3.0 WARRANTIES AND STANDARDS FOR SERVICES
3.1 The Company represents and warrants that it is duly licensed and authorized to provide Services and will remain so licensed and authorized by complying with all applicable federal, state and local laws and requirements, and the Customer represents and warrants that it is duly licensed and authorized to receive and use Services and will remain so licensed and authorized by complying with all applicable federal, state and local laws and requirements. Company and Customer represent and warrant that each is authorized to enter into the Agreement and perform its obligations thereunder. Company makes no representations or warranties, whether express, implied or statutory, regarding the Services, system equipment or Company owned or provided equipment used by Customer, including any equipment with respect to which title may transfer to Customer (except to the extent set forth in any separate FN sale transfer document). This exclusion includes, but is not limited to, any implied warranties of merchantability, fitness of services or equipment for a particular purpose, or non-infringement of any third party rights. Additional warranty limitations that relate to specific products will be set forth in applicable Supplemental Product Terms and Conditions or tariffs.
3.2 Limitations on Liability
3.2.1 Direct Damages: Even if advised of the possibility of losses or damages, Company shall not be liable, except as set forth herein, for any losses or damages resulting from: (a) its provisioning of Service to Customer; (b) any act or omission of Customer, those using the Customer’s Service or third party entities furnishing products used in connection with Service; or (c) the loss or destruction of Customer data resulting from the use of Service. Company shall be liable to Customer for any property damage to Customer premises caused by its gross negligence or willful misconduct but in no event shall Company’s liability be greater than an amount equal to the sum of the payments made by Customer to Company during the three months immediately preceding the event for which losses or damages are claimed. By entering into an Agreement and remaining a Customer, Customer manifests its acceptance of this limitation on direct damages as fair and reasonable.
3.2.2 Indirect or Consequential Damages: Neither Company nor Customer shall be liable to the other for any indirect, incidental, exemplary, punitive or other consequential damages, whether or not foreseeable, including, but not limited to, damages from the loss of data, business goodwill or profits, savings or revenue, harm to business, whether under contract, tort (including negligence), strict liability or any other theory of liability. A party’s out-of-pocket costs for damages recovered by a third party shall be deemed to be indirect damages suffered by such party, except to the extent such damages are part of a claim for which indemnification is due under Section 4.
3.2.3 Service Interruptions: The Company’s liability for Service interruptions, if any, shall be limited to credit outage allowances expressly provided for in the Agreement, including any applicable tariffs incorporated therein.
3.2.4 Delays: The Company shall not be liable to Customer for losses or damages resulting from its inability to provide Service or from any delay in meeting a scheduled Start of Service Date. If there is a delay in Service installation, Customer’s exclusive remedy is set forth in Section 8.5, infra.
3.2.5 Force Majeure Events: In no event shall Customer have any claim or right against Company for any failure of performance due to causes beyond the Company’s control, including, but not limited to: acts of God, fire, explosion, vandalism, cable cut, storm, flood or other similar occurrences; any law, order, regulation, direction, action or request of the United States Government, or of any other government, including state and local governments having or claiming jurisdiction over Company or of any department, agency, commission, bureau, corporation, or other instrumentality of any federal, state, or local government, or of any civil or military authority; national emergencies; unavailability of materials or rights-of-way; insurrections; acts of terrorism; riots; wars; strikes; lock-outs, work stoppages or other labor difficulties; or supplier failures, shortages, breaches or delays.
3.2.6 Facilities, Services, Equipment or Systems of Others: The Company shall not be liable for the unavailability, or deficient performance, of any facilities, services, equipment or systems used in connection with the provision of Services that are under the control of Customer or any third party, even if the Company has acted as the Customer’s agent in procuring such facilities, services, equipment or systems from third parties. Customer’s rights with regard to the unavailability or deficient performance of such facilities, services, equipment or systems not provided by the Company shall be strictly as established by the supplying entity.
3.2.7 “On-Line” Services: All “On-line” Services are provided “as is.” Customer acknowledges and agrees that communications and transactions conducted “on-line” may not be secure; that system failures may limit Customer’s access to and use of “on-line” Services; and that “on-line” Services are not guaranteed to be error free. By subscribing to and using “on-line” Services, Customer manifests its acceptance of all the risks associated with the use of “on-line” Services, specifically, and the Internet, generally.
3.2.8 Customer’s Failure to Fulfill Obligations: The Company shall not be liable to Customer or any third party for Customer’s failure to fulfill its obligations, including, without limitation:
22.214.171.124 Obtaining, installing and maintaining all necessary equipment, materials, and supplies for interconnecting Customer or third-party facilities, services, equipment or systems to Services;
126.96.36.199 Securing all licenses, permits, approvals, rights-of-way, access rights, including ingress and egress from buildings, and other arrangements necessary to install, receive and use Services; and
188.8.131.52 Ensuring that Customer or third-party facilities, services, equipment or systems interface properly with Services; that the signals delivered to the Company’s Service are fully compliant with industry standards; and that such signals do not damage Company property or personnel, or degrade Service to other Customers of the Company.
3.2.9 Misuse of Customer Service: The Company shall neither provide credit allowances nor otherwise be liable for the use, misuse or abuse of Customer’s Service by Customer, its agents, employees or any third parties including, without limitation, members of the public. If Company co-operates with Customer by recommending potential solutions to reduce or eliminate the unauthorized use of Customer’s Service, Company undertakings shall not be deemed to be promises or guarantees by Company that the unauthorized use of Customer’s Service will be reduced or eliminated, and in no event shall Company incur any liability in connection with those undertakings to Customer or any third party. In all instances, Customer shall be responsible for its facilities, services, equipment or systems interconnected with the Company’s Service.
3.2.10 Billing Errors: The Company’s obligation with respect to any errors resulting in Customer overpayments for Service is limited to granting invoice credits equal to the dollar amounts erroneously billed. Under no circumstance will any billing error affect the Customer’s obligation to pay for Services rendered and used.
3.2.11 Calls to Public Safety Answering Points (PSAPs) or 911: The Company shall not be liable for either: (1) the misrouting of any calls made to PSAPs or to municipal emergency service providers; or (2) any information provided to PSAPs by a third party PS/ALI vendor used by Customer.
4.1 Company’s Indemnification of Customer: Company will defend and indemnify Customer, its employees, directors, officers and agents, from and against any suit, proceeding or other claim brought by an entity (not a party to or an affiliate of a party to this Agreement) that is caused by, arises from, or relates to damage to real or tangible personal property or personal injuries (including death) arising out of the gross negligence or willful act or omission of the Company in the provision of Service by the Company.
4.2. Customer’s Indemnification of Company: Customer will defend and indemnify the Company, its employees, directors, officers and agents, from and against any suit, proceeding or other claim brought by an entity that is caused by, arises from, or relates to: (a) damage to real or tangible personal property, personal injuries (including death) arising out of the gross negligence or willful act or omission of Customer in the use of the Service; and (b) representations regarding the nature of Customer’s traffic and any use, operation or resale of Service by Customer in contravention of this Agreement, including without limitation, claims of libel, slander, unauthorized use of copyright or trademark by Customer or the business activities and practices of Customer arising from Customer’s use of the Service.
4.3 Intellectual Property: If a Service provided by the Company becomes, or if the Company reasonably believes a Service it is providing may become, the subject of a suit, proceeding or other claim by an entity (not a party to or an affiliate of a party to this Agreement) that the Service directly infringes the U.S. patent, trademark or copyright rights (“Intellectual Property’) of such entity, the Company shall, at its own expense and option: (a) procure the right for the Company to continue to provide the Service; or (b) modify or replace the Service with a different service that has substantially similar functionality; or (c) discontinue providing or direct the cessation of any use of the Service and refund to Customer a pro-rated portion of any charges paid for the affected Service through the date of Service discontinuation or cessation. Notwithstanding the foregoing, the Company will have no obligation to defend or indemnify Customer, and Customer will defend, indemnify and hold harmless the Company for any suit, proceeding or claim arising out of: Customer’s: (a) designs, specifications, modifications, or configurations; (b) combination of Customer hardware or software, or other materials, services or methods with the Service; or (c) use, operation or resale of the Service in contravention of its obligations and responsibilities.
4.4 Procedure: If an entity makes a claim against Company or Customer, the party in receipt of such claim (“Indemnified Party”) will promptly notify the other party (“Indemnifying Party”) in writing no later than sixty (60) days after receipt of such notification of a potential claim. The Indemnifying Party may assume sole control of the defense of such claim and all related settlement negotiations. The Indemnified Party will provide the assistance, information and authority necessary to assist the Indemnifying Party in its obligations. Neither Company nor Customer may settle any such matter without the consent of the other as to any settlement that imposes an obligation on, or requires any admission by, the other party. Failure of the Indemnified Party to promptly notify the other will not relieve the Indemnifying Party of its obligations except to the limited extent such delay prejudices the Indemnifying Party. Additionally, if the Service as and in the manner provided by the Company is determined by a court of competent jurisdiction to have directly infringed an entity’s Intellectual Property rights, or if such claim is settled, the Company shall indemnify Customer for its reasonable legal fees incurred to defend itself against such claim up to and including the time of final disposition or settlement of such claim and any payment required to be made by Customer pursuant to such judgment or settlement.
4.5 These Customer and Company indemnifications will survive this Agreement.
5.0 CUSTOMER OBLIGATIONS
5.1 Commencement of Relationship and Service Provisioning: The execution of an Agreement by Customer and acceptance thereof by Company establishes the respective rights and obligations of the parties. If there is no executed Agreement but Customer nevertheless uses Services, Customer is deemed to have consented to all terms of the Agreement, including documents and publications incorporated therein by reference, e.g., these General Terms and Conditions and applicable Supplemental Product Terms and Conditions relating to the Service(s) used by Customer. Customer shall allow Company, its agents or contractors reasonable access to Customer’s premises to facilitate Service installation, maintenance, testing, repair and termination of Service, including the retrieval of Company property used to provide Service.
5.2 Use and Maintenance of Customer-Provided Facilities, Services, Equipment and Systems: If Customer, its agent or contractor fails to operate and maintain Customer-provided facilities, services, equipment and systems interconnected with a Service, with the result that there is harm or imminent harm to Company, its Services, personnel or other customers, Company may require Customer, at its expense, to acquire, install and use protective equipment designed to eliminate such harm. If the protective equipment fails to eliminate the harm, Company, following the delivery of written notice to Customer, may suspend or terminate the Customer’s Service, without any liability or further obligation to Customer.
5.3 Customer’s Use of Company Service Marks and Trademarks: Without the prior written consent of the Company, Customer may not: (a) use any service mark or trademark of the Company or its affiliates, including those licensed to the Company or its affiliates, or (b) refer to the Company or any of its affiliates in connection with any service or product, promotional offering, or publication of the Customer.
5.4 Customer’s Consent to the Use of Electronic Records: Customer consents to the use by Company of electronic records in a form or forms chosen by the Company.
5.5 Notice of Claims and Problems: Customer immediately shall notify Company upon its receipt of any information that might adversely affect the Company, including, but not limited to, notices of any claims or proceedings that involve Service, and Customer promptly shall notify Company of any problem relating to Service or Service performance and reasonably co-operate with Company in repairing the Service problem.
5.6 Additional Services: Customer may request additional Service(s) from Company, which Company, in its sole discretion, may agree to provide pursuant to an additional Agreement including, if applicable, any incorporated tariff(s).
5.7 Co-operation on Audits: Company may audit Customer’s Traffic to accurately determine its jurisdictional nature. Customer will cooperate with Company (or, as necessary, assure the cooperation in any audit conducted of others within its control) to obtain or verify any necessary regulatory certifications or other information regarding the jurisdictional nature of Customer’s Traffic or its use of Service. If Company is subjected to a third-party audit relating to Customer’s Traffic or Services furnished under this Agreement, including those initiated by a regulatory agency or another carrier, Customer will co-operate with Company in connection with such audit, including granting the right to Company to furnish information regarding Customer’s Traffic to the third party upon reasonable request. In addition, to the extent any third party attempts to recover access fees, reciprocal compensation or other charges, surcharges or taxes from Company as a result of an audit investigation, Customer will indemnify and hold harmless Company for any and all costs and charges resulting from such third party action, although Customer may challenge any such charges assessed by a third party or any claim that its traffic is subject to access charges.
5.9 Resale of Service: If Customer resells FN Service or incorporates FN Service into services sold by Customer to its Wholesale Customers or End Users, Customer shall be solely responsible for interfacing with its Wholesale Customers or End Users with respect to its service offerings including, without limitation, order provisioning, billing, collection, billing adjustments/credits, tax collections and payments, customer service, and dispute resolution. FN shall have no responsibility whatsoever to interact with Customer’s Wholesale Customers or End Users, nor shall FN incur any liability to Customer’s Wholesale Customers or End Users for its performance under the Agreement. Customer shall be responsible for: (a) applying and enforcing all applicable provisions in the Agreement to its Wholesale Customers and End Users; and (b) any liability arising from a violation of a Customer obligation under the Agreement by Customer’s Wholesale Customer or End User. If FN discontinues providing Service to Customer for any reason, Customer shall be solely responsible for furnishing any required notice to its affected Wholesale Customers or End Users.
5.10 Unless otherwise provided in a SOA, Customer is fully obligated to satisfy the revenue and/or volume commitments upon which its Service rates and charges, discounts or credits are based.
6.0 REGULATORY/LEGAL COMPLIANCE
6.1 Additional Charges Resulting from Regulatory Activity: Service rates and charges applicable to Customer under this Agreement are subject to the imposition of additional charges, surcharges or taxes that result from actions taken by federal, state, or local regulatory authorities, legislative bodies or courts of competent jurisdiction (collectively, “Regulatory Activity”). The Company may: (i) pass through to Customer, in whole or in part, any such charges, surcharges or taxes directly or indirectly relating to Regulatory Activity; or (ii) modify the rates, charges or other terms and conditions of this Agreement to accommodate the impact of Regulatory Activity, including, without limitation, actions taken by third parties in response to Regulatory Activity.
6.2 Customer Traffic Characteristics.
6.2.1 Originating Location Information. Originating Location Information is information that identifies the originating location of a calling party to assist in determining the jurisdictional nature of traffic. Originating Location Information may include, as appropriate, Automatic Number Identification (“ANI”), Billing Telephone Information (“BTN”), Calling Party Number (“CPN”), where CPN represents the Originating Location Information, and/or Charge Number (“CN”). All traffic delivered to Company by or through Customer, its agents or authorized users, (“Customer-Originated Traffic”) must accurately reflect the actual originating location of such traffic. Where CPN does not represent Originating Location Information of Customer-Originated Traffic and/or the CN differs from the CPN, Customer will provide a CN to the Company as Originating Location Information. If Customer provides no Originating Location Information for Customer-Originated Traffic, that traffic must originate in the same local calling area as the BTN associated with the related Service purchased from the Company.
Customer, Customer’s agent, or any authorized user of Customer’s Service may not transmit any caller identification information (or alter or remove, or allow others to alter or remove, ANI, BTN, CPN, and/or CN associated with traffic delivered to, through, or by Customer, its agents or authorized users (“Customer’s Traffic”)) in a manner inconsistent with applicable law including, without limitation, the requirements set forth in 47 C.F.R. §§ 64.1601 and 64.1604.
6.2.2 Local Traffic.
(a) Local Traffic Delivered To the Company. All Customer-Originated Traffic delivered to the Company for local termination must be local traffic originating in the same local calling area in which Customer’s telephone number is assigned in the Local Exchange Routing Guide (“LERG”), or it must be traffic legally entitled to be treated as local under applicable legal or regulatory requirements. (b) Local Traffic Delivered To Customer. All traffic the Company delivers to Customer, its agents or authorized users for termination to Customer’s assigned telephone numbers must be terminated by Customer in the same local calling area in which Customer’s telephone number is assigned in the LERG unless the traffic is otherwise legally entitled to be treated as local traffic under applicable legal or regulatory requirements.
6.3 Additional Charges: Customer must timely pay all switched access, reciprocal compensation, and other applicable charges associated with Customer’s Traffic, to the extent that such charges are not already reflected in the Service charges imposed on Customer, including those associated with Customer’s Traffic that are invoiced to Company by a third party or remitted by Company to a third party (collectively, “Additional Charges”). The Company may impose or modify such Additional Charges based on, but not limited to, audits pertaining to the jurisdictional nature of Customer’s Traffic or as otherwise set forth in Customer’s contract. Customer will timely pay any new or adjusted Additional Charges. If the Company successfully challenges any Additional Charges imposed by a third party on Customer’s Traffic, Company will credit Customer an amount equal to any amounts previously paid by Customer for those Additional Charges within two (2) billing cycles.
If Company imposes a rate increase on Additional Charges that materially and adversely affects Customer, Customer may migrate the Service(s) affected by the increase to another service provider without incurring termination liability if Customer: (a) furnishes written notice to Company of its intent to migrate to another provider within sixty (60) days of its being notified of the rate increases; and (b) completes the migration of the affected Service(s) within sixty (60) days of the date of its written notice to Company. If Customer does not timely serve notice on Company of its intent to transition Service to another carrier, it will be deemed to have waived its right to do so, and if Customer fails to complete the migration within the required period, it will be required to pay any applicable early termination charges. Company and Customer will cooperate and coordinate on the scheduling and implementation of any migration of service. During any migration period, Customer must pay any Additional Charges billed to or remitted by the Company until the migration is completed.
6.4 Avoidance of Switched Access and Other Charges: Customer may not use Service to originate or terminate voice calls in a manner that bypasses switched access or other applicable charges. If Customer does so, it will constitute a material breach of this Agreement and will entitle Company to discontinue Service and terminate the Agreement for cause immediately upon the delivery of written notice to Customer. In addition, Customer shall indemnify, defend and hold harmless the Company and its Affiliates, their employees, directors, officers, and agents from and against all claims, demands, actions, causes of actions, damages, liabilities, losses, and expenses (including reasonable attorney’s fees) incurred as a result of Customer’s breach of this obligation. Notwithstanding any other provision of this Agreement, the damages for any breach of this Customer obligation shall not be capped or limited. The Company at any time may audit Customer traffic to assure compliance with its obligation not to bypass switched access or other applicable charges.
6.5 Customer acknowledges and agrees that products and services are offered and provided by FN to multiple customers doing business in various industries. Absent terms to the contrary in the Agreement, the Services are implemented without specific controls that may generally be required or customary for customers in any particular industry and are not designed to satisfy any specific legal obligations. Customer shall be solely responsible for determining that the Services satisfy Customer’s obligations under law or contract. Customer agrees to use the Services in accordance with all applicable laws and not to use the Services in any manner that impose obligations on FN under any laws other than those laws with which FN agrees to comply as specifically set forth in the Agreement. Without limiting the generality of the foregoing, Customer agrees not to cause, or otherwise request that FN create, receive, maintain or transmit protected health information (as defined at 45 C.F.R. § 160.103) for or on behalf of Customer in connection with the Services or in any manner that would make FN a business associate (as defined at 45 C.F.R. § 160.103) to Customer. In the event Customer acts or uses the Services in a manner not permitted under this Section, Customer shall (i) be in material breach of this Agreement; (ii) indemnify, defend and hold harmless FN for any losses, expenses, costs, liabilities, damages, penalties, investigations or enforcement proceedings (including attorneys’ fees) arising from or relating to Customer’s breach of this Section; (iii) take, at Customer’s expense, prompt action to correct and/or mitigate the effects of Customer’s breach of this Section; and (iv) provide FN with reasonable cooperation and support in connection with FN’s response to Customer’s breach of this Section. Customer shall assume and be solely responsible for any reporting requirements under law or contract arising from Customer’s breach of this Section.
7.0 BILLING AND PAYMENT ARRANGEMENTS +
7.1 Customer Responsibility for Payment: Customer shall pay Company for Services at the applicable recurring, nonrecurring and usage rates and charges established from time to time by the Company. Service requested by Customer via a SOA shall identify the type and quantities of Service desired, the location(s) at which Service is to be provided, the requested term of Service and such other information required by the Company to provision and invoice Service.
7.1.1 Applicable Rates and Charges: Except as expressly provided otherwise in a SOA, or resulting from Company undertakings pursuant to the second Paragraph under the heading Supplemental Product Terms and Conditions, the rates and charges for Service shall be effective during the Initial Term of Service and during any automatic renewal term except that, for non-international Service rates and charges not specifically established in a SOA the Company may modify the applicable rates and charges on not less than fifteen (15) days prior notice to Customer. For international Service, the Company may modify the applicable usage rates and charges upon five (5) days prior notice to Customer. (Revised international usage rates and charges will become effective on the sixth (6th) day following the date of receipt of notice by Customer).
7.1.2 Mode of Payment: Customer payments for Service shall be made either by check or by wire transfer in accordance with instructions provided by the Company, unless some other payment method is expressly authorized by the Company. Restrictive endorsements or statements appearing on checks shall not be binding on FN.
7.2 Service Start Date; Invoicing; and Payment Deadline: Company will notify Customer when Service is available for use (or would have been available for use if Customer had fulfilled its performance obligations required to provision the Service). The date of such notice shall be the Start of Service Date, and Customer’s obligation to pay for Service shall begin on that Date. Service invoicing will occur on a monthly basis. All invoices are due and payable within fifteen (15) days of invoice date (“Payment Deadline”).
7.3 Non-recurring Charges: Non-recurring Charges are due and payable on the Start of Service Date or as otherwise billed by the Company.
7.4 Monthly Recurring Charges: Monthly Recurring Charges are fixed in amount, not dependent on usage, and billed in advance. When Service commences other than on the first day of a monthly billing period or terminates on other than the last day of a monthly billing period, the charge for Service will be determined by prorating the monthly recurring charge by the number of days that Service was furnished during the monthly billing period.
7.5 Usage Charges: Usage Charges are billed in arrears.
7.6 Other Charges Not Included in Service Rates or Charges:
7.6.1 Surcharges and Other Service Related Fees:
184.108.40.206 Federal Universal Service Fund Surcharge: The Federal Universal Service Fund Surcharge is a charge shown as a percentage rate and applied by the Company on all invoiced interstate and international charges for services subject to the Universal Service Contribution Factor established by the FCC to support Universal Service programs. The Surcharge, which is identical to the Contribution Factor established by the FCC and revised regularly on a quarterly calendar year basis, may not be waived under any circumstance, is not eligible for discounting or promotions, and is applied to a Customer’s total net interstate and international charges, specifically, the charges remaining after the application of all available discounts and credits.
220.127.116.11 Long Distance Access Charge: The Long Distance Access Charge (“LDAC”) is a monthly charge assessed on a per-line basis and applied to lines presubscribed to the Company’s interstate long distance services or to lines not presubscribed to the Company’s interstate long distance services but nevertheless employed by Customers selecting the Company as their service provider.
18.104.22.168 Access Recovery Charge: The Access Recovery Charge (“ARC”) is a monthly charge designed to recover increased network costs for access circuits used to provide Service to customers, including but not limited to increases due to FCC or other governmental or regulatory actions or judicial determinations made in connection with incumbent local exchange carrier charges for such circuits. The ARC is calculated as a percentage of the Customer’s total Monthly Recurring Charges. FN reserves the right to add, change or delete Access Recovery Charges upon notice to Customer.
22.214.171.124 Other Service-Related Fees: Monthly surcharges to recover other costs the Company incurs in furnishing Service including, but not limited to, those relating to special access and payphone charges, will be assessed and charged Customers.
7.6.2 Taxes: Service rates and charges are exclusive of all taxes, fees, tax-related surcharges and tax-like surcharges, including, but not limited to, the Subscriber Line Charge and those charges set forth in Section 7.6.1. Customer shall be responsible for, and must pay, all taxes, including, without limitation, sales, use, excise, gross receipts, value added, access, bypass, franchise, telecommunications, consumption and other taxes, fees, duties, charges or surcharges, however designated, and imposed directly on the Company based on the provision, sale or use of Service. If Customer believes it, or the Services it receives and uses, are exempt from any tax, Customer will provide Company with a properly executed exemption certificate in a form acceptable to the Company that evidences the exemption claimed. In no event will Customer be responsible for any income taxes levied on Company or any underlying carrier’s net income. Customer’s obligation to pay applicable taxes (and all other charges due and owing for Service) shall survive the expiration of the Agreement.
7.6.3 Set-up, Installation and Disconnect Fees: Customer shall pay all applicable set-up, installation and disconnect fees, which will be invoiced on a Non-Recurring Charge basis and are non-refundable. The schedule of installation fees contemplates installations in normal locations under normal working conditions during regular business hours. Any installations under other circumstances including, but not limited to, installations in hazardous locations or made on an expedited basis outside of standard installation intervals will be subject to additional charges.
7.6.4 Charges Imposed By Other Suppliers: If an entity other than the Company (e.g., another carrier or supplier) imposes charges on the Company in connection with the provisioning of Service to Customer, e.g., for expedited installations, such charges will be invoiced by Company on a pass-through basis and paid by Customer.
7.6.5 Local Telephone Company Billing Option Fee: If Customer elects to be billed Company charges on Customer’s local telephone service bill (and the Company is not the Customer’s local telephone service provider), Customer will be charged a fee to recover the charge imposed on the Company by the billing local telephone service provider. A Customer who selects the Company as his/her/its local exchange carrier will be billed pursuant to applicable Company tariffs.
7.7 Payment for Additional Service: Customer will be invoiced and required to pay charges associated with any additional Service provided to Customer, including, but not limited to, Service upgrades or relocations.
7.8 Late Payment Fee on Past Due Amounts: Except as expressly provided otherwise in a SOA invoices not paid in full within thirty (30) days of the invoice date will be past due and subject to an additional charge equal to the lesser of a 1.5% per month late payment fee or the maximum monthly rate permitted by law on past-due balances.
7.9 Treatment of Credit Balances: If a Customer whose account for Service has been closed has a credit balance showing, FN will transfer that balance to another account if the Customer has one, or it will mail a check for the balance to the Customer’s last known address shown in FN’s billing records. If a mailed check covering a credit balance is not cashed within ninety (90) days of its issuance, FN will apply a Closed Account Maintenance Fee of $2.50 per month beginning in the monthly billing period immediately following the one in which the ninety (90) day period for presentment expires. This Fee will continue to apply until the credit balance is exhausted or the Company is required under applicable law to dispose otherwise of the balance, whichever first occurs.
7.10 Recovery of Collection Costs: Unless otherwise prohibited by law, Customer shall reimburse Company for any costs incurred by the Company in undertaking any collection activity, including, but not limited to, the reimbursement of reasonable attorneys’ fees.
7.11 Invoicing De Minimis Amounts: The Company may invoice the Customer on other than a monthly basis or, alternatively, excuse the Customer from its monthly payment obligation if only a de minimis amount is due and owing. In such instances, the Company may bill the Customer every other month or, alternatively, not invoice the Customer until the amount due and owing reaches a level the Company deems sufficient to justify invoicing costs.
7.12 Customer Not Ready / Service Delivery Delay: In the event Customer is not ready (“CNR”) for Fusion Networks to deliver Service and/or complete installation to the Fusion Networks demarcation point on the projected installation date, Customer must reschedule and accept delivery of Service within ten (10) business days from the projected installation date. If Customer does not allow Fusion Networks to complete installation within ten (10) business days from such projected installation date, Fusion Networks will invoice Customer a CNR fee equivalent to the monthly recurring charges for the Service under this Agreement.
8.0 AGREEMENT TERM, TERM RENEWAL, AND TERMINATION/DEFAULT
8.1 Termination of Agreement by Either Party; Renewal: The initial term of Service shall be as set forth in the SOA, (“Initial Term”) and shall begin on the Start of Service Date. If no Initial Term is set forth in an SOA the initial term of Service shall be three (3) years. If neither the Company notifies Customer of its intent not to renew the Agreement or any Service(s) provided pursuant to the Agreement nor the Customer requests disconnection of Service(s) before the end of the Initial Term or any renewal term, then the Agreement and Service(s) provided pursuant thereof, unless otherwise provided in a SOA shall automatically renew for an identical term pursuant to the rates, terms and conditions contained in the Agreement. Company, from time to time, will notify Customer in writing by bill message insert or otherwise of the automatic renewal pertaining to the Agreement and Service(s). Except as set forth below, if Customer elects not to renew the Agreement or any Service provided pursuant to the Agreement for an identical term, Customer must, at least forty-five (45) days prior to the expiration of the then current term: (1) execute a new Agreement; or (2) request disconnection of Service(s). In the event Customer elects to disconnect Service(s), Customer will continue to be billed for such Service(s) up to and including the requested disconnection date, but for no less than forty-five (45) days from the date of Company’s receipt of Customer’s disconnection request, except as set forth below. Customer may not place a disconnection request more than ninety (90) days prior to an actual disconnection date and will be responsible for all charges incurred up to and including the date of disconnection. If Customer is committed to subscribe to Service for a minimum term or for a minimum committed usage amount, and Customer terminates the Agreement (and Service) by requesting disconnection of such Service(s) before the end of the Initial Term or any renewal term or prior to satisfying the minimum commitment, Customer will be subject to any applicable termination or underutilization charges. In addition, if the Agreement and Service(s) are terminated for cause by Company, Customer will be required to pay any applicable early termination or underutilization charges. If the term of the Agreement is month-to-month, either party may terminate the Agreement (and Service) by providing the other party with written notice of termination at least thirty (30) days prior to the intended termination date. Except as otherwise limited by state law, a thirty (30) day notice period will apply in lieu of the forty-five (45) day notice period to: (1) Wholesale Services Customers; (2) tariffed services provided in Minnesota, New Jersey, Pennsylvania and Washington; and (3) customers of tariffed or non-tariffed services in California.
8.2 Cancellation/Change Before Start of Service Date: Except as otherwise expressly provided in a SOA the applicable Supplemental Product Terms or Conditions, or associated service order document (e.g., Access Service Request), if Customer, without any express right to do so, cancels, changes or breaches the SOA after its execution but prior to the Start of Service Date, Customer shall pay Company a cancellation or change charge in an amount equal to two (2) months MRC, any applicable NRC, charges due under Section 8.4 below, and charges imposed by third party providers responsible for provisioning portions of the affected Service.
8.3 Customer Default/Termination After Start of Service Date:
8.3.1 Except as required by law or regulation, or except as otherwise expressly provided in an SOA if, after the Start of Service Date, Customer fails to pay any amount required under the Agreement when payment is due, Company may suspend any and all Service provided by FN to Customer pursuant to this Agreement or any other service agreement, if payment is not received from Customer within a time period established in a notice of suspension letter sent to Customer. (If Service is suspended for nonpayment, Customer may be assessed reconnect fees and/or be required to pay a deposit equal to two month’s charges prior to any reconnection of the Service.) If, following the suspension of Service, Customer fails to pay all amounts required under the Agreement within ten (10) days of the date of a notice of termination letter sent to Customer, the Company will terminate all Customer Service(s) (and the underlying Agreement(s)).
8.3.2 If, after the Start of Service Date, Customer fails to comply with any other material term of an Agreement, and such failure continues for thirty (30) days after written notice thereof from Company to Customer, Company will terminate Service(s) (and the underlying Agreement(s)).
8.3.3 Upon termination, Customer, at its expense, will receive written notice from Company establishing a time period within which it must remove all its equipment from FN premises. Any equipment not timely removed shall be deemed to have been abandoned by Customer and shall become the property of FN to do with as it sees fit.
8.3.4 Early Termination Charges:
126.96.36.199 In the event of such termination for cause, Customer will be required to pay, in addition to all other amounts due and owing Company, applicable early termination charges equal to: (a) one-hundred percent (100%) of any Monthly Recurring Charges due for Service during the remainder of the Initial Term or any renewal term; plus (b) for long distance and local voice Service (and other Services with usage-based charges), seventy-five percent (75%) of the Customer’s average monthly usage for the three (3) month period immediately prior to the monthly billing period in which Service is terminated (or such lesser period if fewer than three (3) months of Service was utilized), times the number of months remaining in the Initial Term or any renewal term of Service; provided, however, that for Services with usage-based charges, if Customer has made an annual or other revenue commitment, the early termination charge assessed in subpart (b) above shall be an amount equal to the difference between the Customer’s commitment over the remaining Initial Term or any renewal term and the Service actually used by Customer up to the date of Service termination.
188.8.131.52 In addition, early termination charges as set forth in the paragraph above will apply if: (i) the Company discontinues the furnishing of Service pursuant to Article 12.1, infra; or (ii) Customer terminates Service, in whole or in part, for its convenience. Early termination charges shall be immediately due and payable upon Customer’s receipt of Company invoices containing such charges.
184.108.40.206 The Company may institute immediate action to enforce the payment of charges due and owing it, including the pursuit of all remedies available in law or equity. Customer will be responsible for paying any collection and attorney fees reasonably incurred by the Company in seeking payments owed by Customer.
8.4 Construction or Acquisition of Communications Facilities: If Company specially constructs or acquires Communications Facilities in order to provide Service(s) to Customer, and Customer cancels or breaches the Agreement after its execution but prior to the Start of Service Date, Customer shall reimburse Company or any third party, as appropriate, for all costs incurred in undertaking to specially construct or acquire such Communications Facilities. If Company specially constructs or acquires Communications Facilities in order to provide Service(s) to Customer, and Customer terminates or breaches the Agreement after the Start of Service Date, Customer shall pay Company or any third party, as appropriate, all remaining unpaid charges owed for the specially constructed facilities. In addition to these remedies, Customer will not be eligible for any “Company Satisfaction Guarantee” or any other early termination waiver program or promotion.
8.5 Installation Delays: If there is a delay in Service installation, Customer may cancel Service without liability only if the delay is due solely to the Company and lasts more than ninety (90) days beyond the scheduled Start of Service Date; provided, however, that in no event may Customer cancel Service without liability if the Company has incurred costs in specially constructing or acquiring Communications Facilities to provide Service to Customer.
8.6 Customer Default/Nonpayment/Limitation on Remedies: With respect to any termination or planned termination for the nonpayment of monies due and owing FN, Customer agrees that: (i) such action would not result in irreparable harm to Customer; and (ii) Customer’s remedies shall be limited to those provided in the Agreement or to seeking damages at law, but in no event will include seeking or obtaining equitable relief in any form in any forum.
8.7 Termination Not Exclusive Remedy: Any remedy provided to the Company shall not be construed to be an exclusive remedy and shall not deprive the Company of its ability to pursue other available remedies. The parties agree that the Company’s damages in the event of Service cancellation or termination would be difficult or impossible to ascertain and, therefore, the early cancellation or termination charges in the Agreement are intended to serve as liquidated damages rather than penalties.
9.0 CUSTOMER CREDIT HISTORY; SECURITY DEPOSITS; OTHER ASSURANCES OF PAYMENT
9.1 Customer Credit History: Company may seek and acquire credit and related Customer information from reporting agencies furnishing such information for the purpose of ascertaining Customer’s credit and payment history. Company will use the information acquired to make a determination of the financial conditions pursuant to which it will provide Service to Customer.
9.2 Deposits and Other Assurances of Payment: Applicants for Service or existing Customers whose financial condition is neither known nor acceptable to the Company may be required at any time to provide the Company with a deposit, bond or other financial assurance of payment as a condition of the initial or continued receipt of Service. A deposit may be in cash or equivalent, up to an amount equal to the applicable installation charges, if any, or up to three (3) month’s actual or estimated monthly recurring and usage charges for the Service(s) requested or provided. Company also may request a deposit, bond or other financial assurance relating to potential charges assessed by third parties, if Company deems such is necessary or advisable. Other forms of financial assurance include, without limitation, advance payments, third party guarantees, pledges or other grants of security interests in Customer assets. Any financial assurance required by the Company may be adjusted as a result of changing conditions, including Customer’s Service usage volumes and patterns. In addition, the Company may require an applicant or Customer to pay its Service invoices within a lesser period of time than the standard and to make its payments in cash or by wire transfer in the equivalent of cash. The Company will pay simple interest at the rate of three percent (3%) per annum for the period during which it holds a Customer’s cash deposit, unless a different rate of interest is established and applicable in the jurisdiction in which Service is provided. The Company may refund a deposit at any time to Customer by crediting it, with accrued interest, against the Customer’s account. The Company may refuse to accept a request for Service, cease processing a Service request, or suspend or terminate Service if Customer refuses or fails to comply with any Company request for a security deposit or other assurance of payment.
10.0 BILLING DISPUTES
10.1 Withholding of Payment; Deadlines to Challenge Invoiced Charges: Customer may withhold payment of any disputed charge in an amount not to exceed twenty (20) percent of the total amount billed on the invoice containing the disputed charge if Customer: (1) pays all undisputed charges on or before the Payment Deadline; and (2) notifies the Company on or before the Payment Deadline of the dispute and furnishes with its notification information sufficient to allow the Company to investigate Customer’s claim. Customer also may dispute any invoiced charge after the Payment Deadline (and without right of withholding any payment) by notifying the Company in writing and furnishing information sufficient to allow the Company to investigate Customer’s claim, provided Customer’s notification is received by Company within sixty (60) days of the date of the invoice on which the disputed charge occurs. In all instances involving a disputed charge, the parties will cooperate in good faith to resolve the dispute within thirty (30) days of the Company’s receipt of the Customer’s notification. If a dispute is not resolved within that period, either Company or Customer may seek alternative dispute resolution in accordance with the Dispute Resolution Process set forth in Section 11. If any disputed amount for which payment has not been made by Customer is determined to have been a correct or proper charge, interest, not to exceed the lesser of 1.5% per month or the maximum rate allowed by law, may be charged on the unpaid amount, calculated from the date of the Payment Deadline. Any payment made by Customer of an invoiced charge on or before the Payment Deadline shall not foreclose the Customer from later challenging the charge so long as the challenge is timely made and communicated to Company with information sufficient to allow the Company to investigate the claim. All invoiced charges shall be deemed to be correct and indisputable sixty (60) days after the date of the invoice on which they appear. With respect to any termination or planned termination for the nonpayment of monies due and owing FN, Customer agrees that: (i) such action would not result in irreparable harm to Customer; and (ii) Customer’s remedies shall be limited to those provided in the Agreement or to seeking damages at law, but in no event will include seeking or obtaining equitable relief in any form in any forum.
11.0 DISPUTE RESOLUTION PROCESS
11.1 The parties agree to use the dispute resolution procedures set forth in this Section 11 with respect to any controversy or claim arising out of or relating to the Agreement or its breach, except that FN may elect to litigate, or bring before the applicable agency in the case of subsection (iii), the following types of controversies or claims: (i) action seeking a temporary restraining order or injunction, (ii) a suit to compel compliance with this dispute resolution process, (iii) disputes relating to the lawfulness of rates, terms, conditions or practices concerning Services are subject to the Communications Act of 1934, as amended, or the rules and regulations of the FCC, a state public utility commission or other administrative agency, (iv) Customer’s non-compliance with publicity provisions, or (v) billing or payment disputes or collections matters.
11.2 Either party may submit a dispute to binding arbitration for resolution by a single arbitrator with a professional arbitration service mutually agreeable to the parties after furnishing the other party ten (10) days prior written notice. If the parties cannot agree on an arbitration service, the arbitration will take place pursuant to the American Arbitration Association (“AAA”) Commercial Arbitration Rules and Mediation Procedures. The parties shall bear equally the costs of arbitration, including the fees and expenses of the arbitrator. Each party shall bear the cost of preparing and presenting its case, which will be heard at a mutually agreeable site in Suffolk County, New York, or as otherwise expressly provided in a SOA.
11.3 This Section 11 and the arbitrator’s authority to grant relief shall be subject to the Federal Arbitration Act, 9 U.S.C. §§ 116, et seq. (“FAA”), the provisions of this Agreement, and the AAA Code of Ethics for Arbitrators in Commercial Disputes. The arbitrator shall have no power or authority to make any award that provides for punitive or exemplary damages or damages otherwise limited or excluded in the Agreement. The arbitrator’s decision shall be final and binding. The award may be confirmed and enforced in any court of competent jurisdiction. The FAA shall govern all post-award proceedings.
12.0 DISCONTINUANCE FOR CAUSE BY COMPANY
12.1 Fraud or Other Threats: The Company, without notice and without incurring any liability, may discontinue the furnishing of Service if: (a) it determines such action is necessary to (i) prevent or protect against fraud, tricks, tampering, schemes, false or invalid numbers, false credit devices, electronic devices, or any other fraudulent means or devices, (ii) protect its personnel, agents, facilities or services, or (iii) protect against actual or potential adverse financial effects; (b) the Customer fails or refuses to furnish information regarding the Customer’s creditworthiness, its past or current use of Company Services, the jurisdictional nature or characteristics pertaining to its use or planned use of Service; (c) the Customer provides false information to the Company regarding the Customer’s identity, address, creditworthiness, past or current use of Service, or the jurisdictional nature or characteristics pertaining to its use or planned use of Service; (d) the Customer indicates it will not comply with a request for security for the payment for Service or will not pay any amounts due and owing the Company; or (e) if Customer becomes insolvent, makes assignments for the benefit of creditors, files for bankruptcy or reorganization, fails to discharge an involuntary petition for bankruptcy within the time permitted by law, or otherwise abandons Service.
12.2 Service Non-use: The Company, without incurring any liability, may discontinue the furnishing of Service: (a) without notice, if Customer has not used Service (other than the Company’s Calling Card Service) for six (6) consecutive months; (b) without notice, if Customer who accesses Service via an authorization code has not used Service (with the exception of calls to Directory Assistance) for ninety (90) days; or (c) with written notice delivered to the billing address of a Customer of Calling Card Service, if Customer has not used the Service (with the exception of calls to Directory Assistance) for six (6) consecutive months.
12.3 Condemnation or Loss of Facilities: The Company, with notice to Customer, may suspend or terminate Service following the condemnation of any material portion of the facilities used to provide Service or if a casualty renders all or a material portion of such facilities inoperable and beyond feasible repair.
12.4 Customer’s Obligation To Pay: The discontinuance of Service pursuant to this Section 12 does not relieve the Customer of its obligation to pay the Company for Service furnished up to the time of discontinuance. If Service is discontinued by the Company for cause before the Customer has fulfilled its Initial or any Renewal Term, or during any Service plan to which special charges apply, Customer will be obligated to pay the Company as if it had terminated Service for its convenience.
13.0 TELECOMMUNICATIONS SERVICE PRIORITY PROVISIONING AND RESTORATION OF SERVICE
14.0 SERVICE INSPECTION, TESTING AND ADJUSTMENT
14.2 Testing and Adjustment: Upon reasonable notice, Customer shall make Service available to Company for such testing and adjustment as the Company deems necessary to maintain the furnishing of Service at satisfactory levels.
15.0 COMPANY FACILITIES AND EQUIPMENT FURNISHED TO CUSTOMER
15.1 Company Facilities and Equipment: The Company will use reasonable efforts to maintain facilities and equipment furnished to Customer as part of Service. Without the prior written consent of the Company, Customer may not rearrange, disconnect, remove, attempt to repair, or otherwise interfere with any of the facilities or equipment installed by the Company in the course of provisioning Service, nor may it permit others to do so.
15.2 Title to Facilities and Equipment: Company facilities and equipment used to provide Service shall remain the sole and exclusive property of Company or its assignee(s). Said facilities and equipment at all times shall be and remain personal property notwithstanding any attachment or embedding in realty. Company will endeavor to affix identifying plates, tags or labels on its facilities and equipment disclosing Company’s ownership thereof. Customer shall not tamper with, remove, or conceal such identifying plates, tags or labels. Upon reasonable notice, Company may access its facilities and equipment on Customer’s premises and replace or remove said facilities or equipment at any time.
15.3 Use of Company-Provided Facilities and Equipment: Customer will operate Company-provided facilities and equipment in accordance with instructions provided by the Company or its agent.
15.4 Return of Company-Provided Facilities and Equipment: Within fifteen (15) days of the termination of Service for any reason, Customer either will allow Company to retrieve or, at its direction and Customer expense, return all Company-provided facilities and equipment, along with any software and other information or materials provided by Company in connection with the furnishing of Service. The facilities, equipment, software or other materials retrieved or returned will be in the same condition as when initially delivered to Customer, normal wear and tear excepted. If Customer does not allow Company to retrieve its property or fails to return such property, as the case may be, Customer, upon demand, must reimburse Company for the replacement cost of the facilities, equipment, software, and other information or materials provided, as well as any costs incurred by Company resulting from its inability to recover its property.
15.5 Costs Incurred to Provision Services: Customer will be responsible for all costs incurred in accommodating the provisioning of Service at its premises, including, without limitation, those pertaining to electricity, HVAC, and security.
16.0 SYSTEMS SECURITY
16.1 Customer Use of Company Systems: If permitted access to Company systems and data in order maintain Service, a Customer must:
16.1.1 Access Company systems and data only to the extent necessary to administer and manage the Customer’s Service. Any access beyond that necessary to administer and manage the Customer’s Service may subject Customer to civil or criminal penalties.
16.1.2 Not disclose or use data acquired as a result of accessing Company systems, except as necessary to assure the proper operation of Service. Customers must take all reasonable steps necessary to prevent the revelation of data to those not having a need to know the data.
16.1.3 Not disclose, provide or otherwise make available, in whole or in part, Company-confidential documentation or related materials except to those having a need to know in connection with the furnishing and use of Services. All such documentation shall remain the property of the Company and may not be copied, reproduced or otherwise disseminated without the prior written consent of the Company.
16.1.4 Take all reasonable precautions to maintain the confidentiality of Company documentation or other information acquired in the course of subscribing to and using Service. Such precautions shall include the protection of Personal Identification Numbers (PINs) and passwords selected by, and known only to, the Customer and its authorized users, Company telephone and dial-up access number(s) assigned to Customer by the Company, and any other aspect of access and sign-on methodology. Customer must follow normal logoff procedures prior to leaving a terminal unattended and, as necessary, report any known or suspected attempt by others to gain unauthorized access to Service.
16.2 Security Access Devices: Customer must notify the Company immediately if a security access device assigned to a Customer for dial-up access is lost, stolen or misplaced.
16.3 Security of Passwords and Authorization Codes: For Services that require the use of passwords for access, a user ID and password will be provided to each authorized user of the Customer’s Service. Customer accepts sole responsibility for maintaining the security of such user IDs and passwords, and Company shall have no liability resulting from any Customer failure to maintain the security of this user information.
16.4 Security of Web Portal User IDs: Customer shall be responsible for the use of all user IDs associated with Customer’s Web Portal Service, whether used under any name or by any person, and for ensuring full compliance with the Agreement by all authorized users of Customer’s user IDs. This responsibility includes maintenance of the confidentiality of Customer passwords.
If Customer breaches its security obligation, Customer will be liable for any unauthorized use of the web portal until such time as Customer notifies the Company’s Customer Service Department.
17.0 ALLOWANCES FOR SERVICE FAILURES
17.1 Credit for Service Failures: Except as expressly provided otherwise in applicable tariffs, Product Terms and Conditions (including Service Level Agreements), or in a SOA the Company will credit Customer for Service failures as provided herein. If Customer reports a Service interruption but refuses to release the Service or any component thereof for inspection, testing and repair, the Service will be deemed to be impaired, but not interrupted.
17.2 Application of Credit Allowances for Services Invoiced on a Usage Basis: For Services for which charges are specified on the basis of per minute of use, or on usage of a fraction of a minute, credit will be made for that portion of a call that is interrupted due to poor transmission or involuntary disconnection caused by Service deficiencies. To receive credit, Customer must notify the Company and furnish information, including the called number, the Service subscribed to, the difficulty experienced, and the approximate time the call was placed.
17.3 Application of Credit Allowances for Services Invoiced on a Monthly Recurring Charge Basis: For determining credit allowances for Services invoiced on the basis of Monthly Recurring Charges, a month shall be deemed to consist of thirty (30) days. No credit allowance will be given for interruptions of less than one (1) hour from the time the interruption is either reported or known to the Company. A pro-rated credit of one-thirtieth (1/30) of the applicable Monthly Recurring Charges will be awarded whenever a Service interruption lasts for a period between one (1) and twenty-four (24) hours. If Service is interrupted for a period of more than twenty-four (24) hours, credit will be given in an amount equal to one-thirtieth (1/30) of the applicable Monthly Recurring Charges for each twenty-four (24) hour period or fraction thereof that the Service remains interrupted. Credit allowances awarded shall not exceed the applicable Monthly Recurring Charges for Service during a monthly billing period. Only those Service components involved on the interrupted portion of the Service will be credited.
17.4 Particular Circumstances: For a Service failure that cannot be remedied by applying Sections 17.2 or 17.3, Customer will be given a credit based on the particular circumstances surrounding a failure. To receive credit for a Service failure, which under no circumstance will exceed an amount equal to the lesser of five hundred dollars ($500) or the actual damages suffered by Customer as the proximate result of the failure, Customer must notify the Company in writing and furnish information about the failure, including the particular problem experienced and the approximate time and length of the service failure. A Customer receiving credit under this subsection shall not be eligible to receive any other credit as a result of the Service failure.
17.5 Limitations on Credit Allowances: No credit allowances shall be made for Service interruptions:
17.5.1 Due to the negligence or willful misconduct of Customer or Customer’s agents or contractors, or for noncompliance with any provision of the Agreement, including applicable tariffs, by the Customer or any other entity providing services, facilities or equipment interconnected with Service;
17.5.2 Due to the negligence or willful misconduct of a third party;
17.5.3 Due to the failure or malfunction of non-Company provided equipment, systems or services;
17.5.4 During any period in which the Company is not given access to Service or Service components for the purpose of repairing and restoring Service;
7.5.5 During a period in which Customer continues to use the Service on an impaired basis;
17.5.6 During any period in which Customer has released Service to the Company either for maintenance or for the implementation of a Customer request to change Service;
17.5.7 Due to circumstances or causes beyond the control of the Company.
17.6 Use of Alternative Service Provided by Company: If Customer uses an alternative Service provided by the Company or another provider during a Service failure, Customer must pay all applicable charges for the alternative Service.
18.0 SPECIAL CONSTRUCTION OR ACQUISITION
Notwithstanding anything to the contrary in this Agreement, if FN undertakes special construction and/or acquires telecommunications facilities from a third party in order to provide Service to Customer (“Special Construction”), and the costs are not included in the MRC for the affected Service(s), FN will advise Customer in writing of the estimated charges associated with such Special Construction prior to the undertaking of the activity by FN. If Customer executes a Service Order for Special Construction based on the estimate and thereafter cancels the Service Order prior to the Start of Service Date, or if Customer terminates the Service associated with the Special Construction prior to the expiration of the committed Service term, Customer must reimburse FN for all unpaid costs incurred by FN in connection with the Special Construction. This payment obligation is in addition to any other rights and remedies FN may have at law, in equity, or as provided in this Agreement.
19.0 NON-ROUTINE INSTALLATION/MAINTENANCE; FALSE CALLOUT/NTF CHARGES
19.2 Dispatch Charge: Company may invoice Customer a dispatch charge for repair or other Service-related work performed by a Company technician at Customer or End User Premises when: (1) no trouble is found by the technician; or (2) the cause of any Service deficiency was not due to Company. The minimum charge per undertaking will be one (1) hour. Work exceeding one (1) hour in time will be invoiced in increments of thirty (30) minutes or any fraction thereof. (As an example, work taking one (1) hour and forty (40) minutes will be invoiced at two (2) hours.) Billing for the work performed will commence when the FN technician arrives at the Customer or End User premises and will end when the FN Technician leaves. If, upon arrival (including an installation related dispatch), the Company technician is unable to gain access to the Customer or End User premises to perform the work, the minimum charge will apply.
20.0 CUSTOMER’S USE OF TELEPHONE SUBSCRIBER INFORMATION
20.1.2 Prohibition on Using or Selling Telephone Subscriber Information : The Customer may not use or sell a telephone number or billing information unless the Customer first:
220.127.116.11 Notifies the originating telephone subscriber and obtains the affirmative consent of each subscriber for such use or sale. Additionally, the Customer may not disclose, except as permitted above, any information derived from the ANI, charge number service, or Toll Free Service for any purpose other than:
18.104.22.168.1 Performing the services or transactions that are the subject of the originating telephone subscriber’s call;
22.214.171.124.2 Ensuring network performance security and the effectiveness of call delivery;
126.96.36.199.3 Compiling, using, and disclosing aggregate information; or
188.8.131.52.4 Complying with applicable laws or legal processes.
21.0 NETWORK NUMBERS/DOMAIN NAME POLICY
21.2 Use of Domain Names: Upon termination of Service, use by Customer of all Company Domain Names and TCP/IP Addresses belonging to Company will end. IP assignments are not guaranteed and may be modified by Company or the American Registry for Internet Numbers (ARIN). Company has sole discretion with respect to the Internet routing of Company provided IP addresses. Unless otherwise agreed in writing, Customer shall be responsible for maintaining its own Domain Name when purchasing Company Internet Services and for paying all charges associated with its Domain Name, including charges billed to Customer by third parties for Domain Name registration.
22.0 INFORMATION PROVIDER DATA
23.0 LINE SERVICE
23.1 Line Service: No provider of pay-per-call services subscribing to Service shall use automatic dialing devices that deliver a recorded message to the called party, unless the device releases the called party’s telephone line promptly but in no event longer than current industry standards allow.
24.0 ANSWER SUPERVISION/CALL ACCEPTANCE
25.0 RESTRICTIONS ON PROVIDERS OF PAY-PER-CALL SERVICES
26.0 INTERCONNECTION WITH OTHER CARRIERS
26.2 Special Interface Equipment: Unless otherwise agreed, any special interface equipment or facilities necessary to achieve compatibility between the Service and the interconnected facilities or services of another carrier will be provided at Customer expense. The Company may undertake to acquire the necessary special equipment or facilities as the agent for Customer.
26.3 Interconnection Terms and Conditions: Service may be connected with the facilities or services of another carrier under the terms and conditions of the other carrier’s tariffs or contracts applicable to such connections.
27.0 CUSTOMER PROPRIETARY NETWORK INFORMATION
27.1 Customer Proprietary Network Information: FN, including all of its corporate Affiliates, desire to give you the best digital and connected experience and the most reliable Products and Services. FN protects all your Customer information, but may need to share your Customer information with our Affiliates, and with our partners, vendors, and agents, in order to offer and provide products and services to you, our Customer. The Federal Communications Commission, and various states, requires FN, and indeed all telecommunications providers, to protect Customer Proprietary Network Information (CPNI). CPNI is information that identifies the quantity, technical configuration, type, destination, location, and amount of use of a customer’s telecommunications and interconnected VoIP services purchased from a provider, and related local and toll billing information. FN respects our customers’ rights to the protections afforded by these laws.
27.2 Customer Approval of CPNI Use by Company: By signing this Agreement, Customer grants FN permission to use, give access to, and share, Customer’s CPNI between and among FN and its Affiliates, and with their agents, contractors, and partners, solely so FN and its affiliates can offer Customer our current and future products and services; and to disclose any of Customer’s current and future affiliates’ CPNI to Customer upon Customer’s request. Additionally, the signature below represents that the individual signing this consent has the authority to grant this permission to FN. You, our Customer, may withdraw or limit your consent at any time via email at email@example.com. Please note that your consent will remain valid until FN receives a notice withdrawing consent. Withdrawal or limitation of consent will not affect existing service delivery.
27.3 Protecting Customer Proprietary Network Information (CPNI):
FN may access, use, and disclose Customer CPNI as permitted or required by applicable laws, rules, and regulations or this Agreement. FN may also disclose Customer CPNI (including, without restriction, call detail) to representatives authorized by Customer (“Authorized Customer Representatives” as defined herein), via any means authorized by FN, including, without restriction: to the Customer’s email address(es) of record (if any) or other email addresses furnished by Authorized Customer Representatives, to the Customer’s telephone number(s) of record or other telephone numbers provided by Authorized Customer Representatives, to the Customer‘s postal (US Mail) address(es) of record or to other postal addresses furnished by Authorized Customer Representatives, or via FN’s on-line customer portals or other on-line communication mechanisms. “Authorized Customer Representatives” include Customer employees, Customer agents, or Customer contractors, other than FN, who establish or have established through reasonable procedures developed by FN their authorization on behalf of Customer and/or have existing relationships on behalf of Customer with FN customer service, account, or other representatives. Authorized Customer Representatives that are employees of Customer may authorize additional Customer representatives to access CPNI of Customer and its Affiliates pursuant to this Agreement. If Customer is served by at least one dedicated FN representative in connection with FN’s provision of Services to Customer (which dedicated FN representative can be reached by Customer by means other than calling through a call center), FN may suppress significant account change notices (as described in 47 C.F.R. 64.2010(f)) to Customer.
28.0 TERMINAL EQUIPMENT
28.1 Customer Responsibility: Unless the parties otherwise agree, Terminal Equipment, such as teleprinters, handsets or data sets at the premises of the Customer and between such premises and the Company’s Service, shall be furnished and maintained at the expense of the Customer.
28.2 Required Characteristics of Terminal Equipment: The characteristics of Terminal Equipment at either end of a circuit or channel shall be such that its connection to the circuit or channel complies with the minimum protection criteria set forth below and does not interfere with Services furnished to other Customers. Additional protective equipment, when required, shall be provided and maintained at Customer expense.
28.3 Required Characteristics for Services using LEC Voice Grade Facilities: When Services using Local Exchange Carrier voice grade facilities are terminated in Customer-provided Terminal Equipment, channel derivation devices or communications systems, the Customer shall comply with the following minimum protective criteria:
28.3.1 When Services furnished under this Agreement are used in common with Local Exchange Carrier services, the power of the signal applied to Local Exchange Carrier lines must be limited in order to prevent excessive noise and crosstalk. Because a single valued limit for all applications cannot be specified, the Company will, for each application, specify the power of the signal in the band above 300 Hertz, which may be applied by the Customer Terminal Equipment at the point of termination.
28.3.2 To protect Services from interference at frequencies that are above the band of service provided, the Company will specify the acceptable signal power in the following bands to be applied by the Customer Terminal Equipment or communications systems at the point of termination to ensure that the input to Local Exchange Carrier lines does not exceed the following limits:
184.108.40.206 the signal applied by the Customer Terminal Equipment to the interface at no time shall have energy solely in the 2450 Hertz to 2750 Hertz range. If the signal is in the 2450 to 2750 Hertz range, it must not exceed the power present at the same time in the 800 to 2450 Hertz band;
220.127.116.11 the power in the band from 3995 Hertz to 4005 Hertz shall be at least 18 dB below the power of the signal as specified above for the 2450 Hertz to 2750 Hertz range;
18.104.22.168 the power in the band from 4000 Hertz to 10,000 Hertz shall not exceed 16 dB below one milliwatt;
22.214.171.124 the power in the band from 10,000 Hertz to 25,000 Hertz shall not exceed 24 dB below one milliwatt; 126.96.36.199 the power in the band from 25,000 Hertz to 40,000 Hertz shall not exceed 36 dB below one milliwatt; and
188.8.131.52 the power in the band above 40,000 Hertz shall not exceed 50 dB below one milliwatt.
28.4 Customer Terminal Equipment in the spectrum 300 Hertz: Where Customer Terminal Equipment or communications systems apply signals having components in the spectrum 300 Hertz, excluding ringing signals, the currents and voltages (including all harmonics and spurious emission) at the interface shall not exceed the following limits:
28.4.1 the maximum root-means-square (rms) value, including DC and AC components, of the current per conductor will not exceed .035 ampere;
28.4.2 the magnitude of the peak of the conductor or ground voltage shall not exceed 70 volts;
28.4.3 the conductor voltage shall be such that the conductor ground voltage limit in Section 28.4.2 preceding is not exceeded. If the signal source is not grounded, the voltage limit in Section 28.4.4 preceding applies to the conductor-to-conductor voltage; and
28.4.4 the total weighted rms voltage within the band from 50 Hertz to 300 Hertz shall not exceed 100 volts. The total weight rms is the square root of the sum of the products times the square of the rms voltage of the individual frequency components.
28.4.5 The weighting factors are as indicated:
|For Frequencies Between||Weight Factor|
|50 Hertz and 100 Hertz||f 2/104|
|100 Hertz and 300|
29.0 LOCAL NUMBER PORTABILITY
29.1 Port-In of Telephone Numbers: Prior to placing any Service Orders with FN to facilitate Customer’s provisioning of communications service to its End Users or its Wholesale Customer’s End Users (collectively referred to herein as, “End Users”), Customer shall obtain and have in its possession a Letter of Authorization (“LOA”) for each End User authorizing Customer and its Wholesale Customer, including any designated agent, to act on the End User’s behalf for the purpose of ordering, changing and/or maintaining such End User’s communication services. For the purposes of local number portability performed by FN hereunder, FN is designated as Customer’s and its Wholesale Customer’s agent to act on End User’s behalf. Customer or its Wholesale Customer shall be responsible for obtaining an End User’s authorization (in accordance with state and federal law or regulation pertaining to such authorizations) prior to requesting a change in the End User’s provider of communications services. In requesting a change in the End User’s service provider (“Port-in Order” or “LNP”), Customer shall, upon request, provide a copy of the End User’s LOA directly to FN prior to placing the Port-in Order with FN. Consequently, FN shall have no obligation to provide Services related to the Port-in Order until provided such LOA. Furthermore, Customer shall be responsible for providing to FN all information needed to process a Port-In Order.
29.2 Authorization Dispute: Should an End User dispute or a discrepancy arise regarding the authority of Customer or its Wholesale Customer to act on behalf of an End User, if Customer has not already done so, Customer is responsible for providing written evidence of such authority to FN within three (3) business days. If there is a conflict between the End User designation and Customer’s written evidence of authority, FN shall honor the designation of the End User and change the End User back to the previous service provider. If Customer does not provide the LOA within three (3) business days, or if the End User disputes the authority of the LOA, then Customer must, by the end of the third business day:
- Notify FN to change the End User back to the previous service provider;
- Provide to the previous service provider any End User information and billing records Customer or its Wholesale
Customer has obtained relating to the End User;
- Notify the End User and FN that the change has been made; and
- Remit to FN $100.00 “slamming charge” as compensation for the change back to the previous service provider.
- Third Party Request for End User Information: Upon receipt of a request by a third party carrier for Customer Proprietary Network Information (“CPNI”), including but not limited to Customer Service Records (“CSRs”), related to an End User telephone number, FN may, in its sole discretion: (1) instruct the third party carrier to contact Customer directly, or (2) release any requested CPNI in its possession to the third party carrier. Upon receipt of a request from a third party carrier for CPNI, including, but not limited to, CRSs, Customer, in compliance with applicable laws, regulations and industry guidelines and standards, shall, within twenty-four (24) hours of its receipt of the request, provide the requesting third party carrier with: (1) all requested information in Customer’s possession, or (2) a valid and complete explanation why Customer is unable or unwilling to provide the requested information. Customer shall provide FN with a copy of its response to the third party carrier at the same time it responds to the third party carrier.
- Port-Out of Telephone Numbers: Upon receipt of a request from a third party carrier to port-out an End User telephone number, FN may do so without Customer consent if, in its sole discretion, it concludes porting out such telephone number is consistent with applicable laws, regulations and industry guidelines and standards. In addition, Customer may be subject to a charge for each End User telephone number ported out within one (1) year of its being ported in by FN.
- Indemnification Relating to Local Number Porting: Customer shall indemnify and hold harmless FN, its employees, officers, directors, subcontractors and agents from and against all liability, loss, cost, damage, expense or cause of action of any nature whatsoever arising out of Customer’s failure to fulfill its obligations under Sections 29.1–29.4.
32.0 INTERNATIONAL SERVICE
32.1 Service between the United States and an international location or Service between two international locations (“International Service”) will be governed by, and subject to, the terms and conditions established on this website, fusionnetworks.net/international_tc/ as supplemented or varied by terms and conditions established in contractual documents external to this website.
33.0 MISCELLANEOUS PROVISIONS
33.1 Relationship Among the Company, Customer and Third Parties: The Agreement does not render the Company or the Customer the agent or legal representative of the other, nor does it create a partnership or joint venture between the Company and the Customer. Neither the Company nor the Customer shall have any right or authority to bind the other in any manner whatsoever. The Agreement confers no rights or authority of any kind on third parties.
33.2 Severability: Any provision found unlawful by a court or regulator having jurisdiction shall be deemed to be severed from the Agreement, but such severance shall have no effect on the enforceability of the remaining provisions of the Agreement.
33.3 Choice of Law and Venue: Except as expressly provided otherwise in a SOA the Agreement is made pursuant to, and shall be construed and enforced in accordance with, the substantive law of the State of New York, without reference to its principles of conflicts of laws, and Customer explicitly consents to the exclusive jurisdiction and venue of either the Federal District Court located at 100 Federal Plaza, Central Islip, NY 11722 or the State Courts in Suffolk County, New York.
33.4 Non-exclusive Dealing: The Agreement is non-exclusive. Nothing shall prevent Customer or Company from entering into similar arrangements with, or otherwise providing Services to, any other person or entity.
33.5 No Publicity: Customer may not issue a news release, public announcement, advertisement or other form of publicity concerning the existence of the Agreement or the Service provided without the prior written consent of the Company. Failure to comply with this obligation shall allow the Company to immediately terminate the Agreement, in addition to seeking any and all other remedies available in law or equity.
33.6 Survivability: The terms and conditions contained in the Agreement that, by their sense and context, are intended to survive the performances of the parties shall survive the completion of those performances and the Agreement’s termination. These include, without limitation, the making of payments due under the Agreement.
33.7 No Waiver: No waiver of any of the provisions of the Agreement shall be binding unless made in writing and signed by the waiving party. The failure of either party to insist on the strict enforcement of any provision of this Agreement shall not be deemed to constitute a waiver of the provision, and all terms and conditions shall remain in full force and effect.
33.8 Right of Offset: If Customer defaults on any payment obligation owed the Company under any agreement for more than thirty (30) days and Company has funds that are owed the defaulting Customer, Company, upon notification to the defaulting Customer, may offset that which it is owed by first applying such funds to the full balance due by the defaulting Customer. Any amount remaining following the offset shall be remitted to Customer in the normal course of business.
33.9 Complete Agreement: The Agreement, incorporating all the applicable documents referenced herein, represents the entire agreement between the parties with respect to Service, and supersedes all other prior agreements between the parties, whether written or oral. The Agreement may be modified only by writings executed by authorized representatives of the parties, Company changes made to referenced URL sites, Company changes to applicable tariffs, or as otherwise specifically provided for between the parties. In no event shall the Agreement or any component thereof be modified, amended or affected in any way by e-mail correspondence between or among the parties’ employees, agents or representatives.
33.10 Insurance: Customer will maintain such insurance as may be required by Company whenever Customer acquires Service or engages in any Service-related undertaking on Company premises. The terms relating to such insurance will be established in the appropriate exhibit to be made part of this Agreement.
This DDoS Protection as a Service Agreement (“Agreement”) is made effective as of the Effective Date (Contract Signature Date) by and between Fusion Networks Inc. (“Service Provider”) a company incorporated New York corporation with its head office located at 640 Belle Terre Road, Building G, Port Jefferson NY 11777, United States and (Customer”) terms and conditions contained in the Agreement shall govern the hardware equipment (“Appliance/s”), software (“Software”), Support, Maintenance, and Service programs collectively defined as the “Program” as detailed in Exhibit A, to be licensed by Service Provider to Customer, for the fees (“the Subscription Fee”) described herein. Customer shall evidence its intent to subscribe to the Program and its acceptance of this Agreement by submitting a Contract to Service Provider, either directly or via an authorized Service Provider Distributor or Reseller (the “Purchase Order”), and by signing this Agreement.
a. Service Provider warrants that the services under this Agreement shall be provided in a professional and workmanlike manner, in accordance with the description provided herein.
b. THE FOREGOING WARRANTY IS THE SOLE AND EXCLUSIVE PROVIDED BY SERVICE PROVIDER. SERVICE PROVIDER DISCLAIMS ALL OTHER WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT, OR ARISING FROM A COURSE OF DEALING, USAGE OR TRADE PRACTICE.
NEITHER THIS AGREEMENT NOR ANY DOCUMENTATION FURNISHED UNDER IT IS INTENDED TO GUARANTEE OR IMPLY THAT THE OPERATION OF THE SERVICES OR APPLIANCE/S (i) WILL BE UNINTERRUPTED, TIMELY, OR ERROR-FREE OR THAT THE APPLIANCE/S WILL PROTECT AGAINST POSSIBLE THREATS OR ATTACKS, (ii) SECURITY THREATS, MALICIOUS CODE AND/OR VULNERABILITIES WILL BE IDENTIFIED AND BLOCKED, (iii) THE OPERATION OF THE SERVICES OR APPLIANCE/S WILL RENDER CUSTOMER’S NETWORK AND SYSTEMS SAFE FROM MALICIOUS CODE, INTRUSIONS OR OTHER SECURITY BREACHES, (iv) THERE WILL BE NO FALSE POSITIVES.
c. Service Provider shall defend any claim, suit or proceeding brought against Customer so far as it is based on a claim that any Software supplied hereunder infringes a patent, copyright or trade secret in the United States, and shall pay all damages and costs finally awarded therein against Customer, provided that Service Provider is notified promptly in writing of the claim and given authority, information and assistance for the defense of such claim. If a claim has occurred, or in Service Provider’s opinion is likely to occur, Customer agrees to permit Service Provider, at its option and expense, either to procure for Customer the right to continue using the Product or to replace or modify the same so that it becomes non-infringing, or, if neither of the foregoing alternatives is reasonable available, remove the Product and refund to Customer the price paid for the balance of the Term. Service Provider has no liability for any claim based upon the combination, operation or use of any Product supplied hereunder with equipment, devices or software not supplied by Service Provider. Service Provider has no liability for a claim based upon alteration or modification of any Product supplied hereunder. Customer
shall defend and hold Service Provider harmless against any expense, judgment, or loss for alleged infringement of any patents, copyrights, trade secrets or trademarks which result from Service Provider’s compliance with Customer’s designs, specifications or instructions. The foregoing states the entire obligation of Service Provider with respect to infringement or the like.
a. EXCEPT FOR ITS INDEMNITY OBLIGATIONS, IN NO EVENT (i) SHALL SERVICE PROVIDER’S LIABILITY FOR ANY DAMAGES EXCEED THE TOTAL AMOUNT OF FEES PAID HEREUNDER, FOR THE PRECEEDING TWELVE MONTH PERIOD, FOR THE SPECIFIC SERVICES WHICH DIRECTLY CAUSED SUCH DAMAGE, OR (ii) SHALL SERVICE PROVIDER, CUSTOMER OR THEIR RESPECTIVE SUBCONTRACTORS BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, SPECIAL OR INDIRECT DAMAGES (INCLUDING BUT NOT LIMITED TO LOST BUSINESS PROFITS AND LOSS, DAMAGE OR DESTRUCTION OF DATA), WHETHER THE CLAIM IS BASED ON CONTRACT, NEGLIGENCE OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF THE SAME.
b. Customer acknowledges that the information, data and other analysis (“Data”) provided by Service Provider as part of the Program is intended for use only with and as part of the Program under this Agreement. Such Data is not warranted for use for any other purpose or to be error free. If Customer uses the Data for any other purposes, Customer will indemnify, defend and hold Service Provider, its affiliates and their respective directors, officers, employees, agents and representatives, harmless from and against any and all third party claims, suits, actions, proceedings, damages, costs, liabilities, losses, and expenses (including, but not limited to, reasonable attorneys’ fees) arising out of or relating to any such use, including but not limited to, reliance on any such Data for claims or actions against any third parties.
c. Customer acknowledges that Service Provider has set its prices and entered into this Agreement in reliance upon the limitations of liability and the disclaimers of warranties and damages set forth above, and that the same form an essential basis of the bargain between Customer and Service Provider. Customer and Service Provider agree that the limitations and exclusions of liability and disclaimers specified in this Agreement will survive and apply even if found to have failed of their essential purpose.
d. No action, regardless of form, arising out of, or in any way connected with the Program provided under this Agreement may be brought by either party more than one (1) year after the claim on which the action is based occurred, except that actions for nonpayment of amounts owing to Service Provider hereunder may be brought at any time.
3. General Provisions
a. Service Provider shall not be deemed in breach hereunder for any cessation, interruption or delay in the performance of
its obligations due to causes beyond its reasonable control, including, without limitation, earthquake, flood, or other natural disaster, act of God, labor controversy, civil disturbance, terrorism, war or the inability to obtain sufficient supplies, transportation, or other essential service required in the conduct of its business, or any change in or the adoption of any law, regulation, judgment or decree (each a “Force Majeure Event”); provided that, (a) Service Provider gives prompt written notice thereof to Customer; and (b) Service Provider takes all reasonable steps to mitigate the effects on Customer of the Force Majeure Event.
b. Failure by either party to enforce any term of this Agreement shall not be deemed a waiver of future enforcement of that or any term. The provisions of these Terms and Conditions are declared to be severable. If any provision of these Terms and Conditions is held to be unenforceable or invalid, the remaining provisions shall be given full effect, and the parties agree to negotiate, in good faith, a substitute valid provision that most nearly approximates the parties’ intent.
c. This Agreement makes up the complete and exclusive agreement for the Program and supersedes and replaces all prior or contemporaneous representations, understandings or agreements, written or oral, regarding such subject matter, and prevails over any conflicting and/or additional terms or conditions contained on printed forms such as purchase orders, sales acknowledgments or quotations. Only a written instrument signed by authorized representatives of Customer and Service Provider may modify this Agreement.
d. Except for the right to receive monies due or to become due, neither party may assign this Agreement without the prior written consent of the other party, which shall not be unreasonably withheld. Service Provider reserves the right to assign any service obligation to its authorized resellers or subsidiaries and to subcontract any of its obligations under this Agreement, but Service Provider will remain primarily liable for such assigned or subcontracted performance. Notwithstanding the foregoing, no such consent is required if Service Provider assigns this Agreement in connection with a merger, acquisition, or sale of all or substantially all of its assets to any third party who assumes the obligations of this Agreement.
e. It is acknowledged and agreed that Service Provider’s relationship with Customer is at all times hereunder an independent contractor. Service Provider shall have no authority to act on behalf of, or legally bind Customer, and Service Provider shall not hold itself out as having any such authority. This Agreement shall not be construed as creating a partnership or joint venture.
f. All notices under this Agreement shall be in writing and shall be sent to the parties at their respective addresses – in the case of Service Provider the address listed on the first page of this Agreement and in the case of Customer the address on the purchase order – by registered or certified mail, postage paid. Notices shall be deemed effective when received.
g. During the Term and for twelve months thereafter, neither party shall solicit, induce, recruit or encourage any person employed by the other or engaged by the other to assist with performance hereunder to terminate his or her employment or engagement with such party and shall not hire such individual as an employee or independent contractor. The foregoing restriction shall not apply to any employee who applies for a post with the other party which is advertised online or in any other manner provided that the employee in question has not been approached by the other party prior to that employee making such application.
h. This Agreement shall be governed by and construed in accordance with the substantive laws of the Commonwealth of Massachusetts excluding choice-of-law provisions thereof that would mandate application of the laws of any other State.
4 DISPUTE RESOLUTION PROCESS
a. The parties agree to use the dispute resolution procedures set forth in this Section 4 with respect to any controversy or claim arising out of or relating to the Agreement or its breach, except that FN may elect to litigate, or bring before the applicable agency in the case of subsection (iii), the following types of controversies or claims: (i) action seeking a temporary restraining order or injunction, (ii) a suit to compel compliance with this dispute resolution process, (iii) disputes relating to the lawfulness of rates, terms, conditions or practices concerning Services are subject to the Communications Act of 1934, as amended, or the rules and regulations of the FCC, a state public utility commission or other administrative agency, (iv) Customer’s non-compliance with publicity provisions, or (v) billing or payment disputes or collections matters.
b. Either party may submit a dispute to binding arbitration for resolution by a single arbitrator with a professional arbitration service mutually agreeable to the parties after furnishing the other party ten (10) days prior written notice. If the parties cannot agree on an arbitration service, the arbitration will take place pursuant to the American Arbitration Association (“AAA”) Commercial Arbitration Rules and Mediation Procedures. The parties shall bear equally the costs of arbitration, including the fees and expenses of the arbitrator. Each party shall bear the cost of preparing and presenting its case, which will be heard at a mutually agreeable site in Suffolk County, New York, or as otherwise expressly provided in a SOA.
c. This Section 4 and the arbitrator’s authority to grant relief shall be subject to the Federal Arbitration Act, 9 U.S.C. §§ 116, et seq. (“FAA”), the provisions of this Agreement, and the AAA Code of Ethics for Arbitrators in Commercial Disputes. The arbitrator shall have no power or authority to make any award that provides for punitive or exemplary damages or damages otherwise limited or excluded in the Agreement. The arbitrator’s decision shall be final and binding. The award may be confirmed and enforced in any court of competent jurisdiction. The FAA shall govern all post-award proceedings.